BLOG THEME 4:

How to Do Adult Social Work in a Digital Media Environment? Financial Support for Individuals and Families (Kela Services) 

Introduction

The digitalization of social work has transformed the way services are provided to individuals and families in Finland. With the increasing use of digital tools and online platforms, social workers can now support clients remotely, ensuring accessibility and efficiency. In Finland, Kela (the Social Insurance Institution) plays a significant role in providing financial support to individuals and families. Understanding how to navigate these services in a digital environment is essential for both social workers and clients.

Digitalization in Adult Social Work

The integration of digital tools in adult social work has enhanced service delivery by making it more accessible and efficient. Key aspects include:

• Online Counseling and Support: Social workers can offer remote consultations through video calls, emails, and chat services.

• E-Services and Applications: Clients can apply for financial aid and other social services online through Kela’s website.

• Digital Documentation and Case Management: Electronic records streamline case management and ensure data security.

• Social Media and Awareness Campaigns: Platforms like Facebook and Instagram are used to share information and connect with individuals in need.

Kela Services for Individuals and Families

Kela provides various financial benefits to support individuals and families. Some of the key services include:

1. Basic Social Security Benefits

• Unemployment Benefits: For individuals who are unemployed and actively seeking work.

• Sickness Allowance: Financial aid for those unable to work due to illness.

• Rehabilitation Allowance: Support for those undergoing medical rehabilitation to return to work.

2. Family Benefits

• Child Benefit: A monthly allowance for families with children.

• Parental Allowance: Financial support for parents taking care of newborns.

• Maternity Grant: A one-time benefit for expecting mothers.

3. Housing Support

• General Housing Allowance: Helps low-income individuals and families cover rent costs.

• Housing Supplement for Students: Financial aid for students living independently.

4. Social Assistance

• Basic Social Assistance: A last-resort financial aid for those struggling to meet basic needs.

• Supplementary and Preventive Assistance: Additional support for unexpected financial difficulties.

Using Digital Platforms to Access Kela Services

To make the most of digital services, clients can:

• Use Kela’s E-Services: Submit applications, check benefit statuses, and update personal information online (https://www.kela.fi/).

• Contact Kela Online: Utilize chat support, email services, and phone consultations.

• Book Online Appointments: Schedule virtual meetings with social workers.

• Download Kela’s Mobile App: For quick access to benefits and application status updates.

Challenges and Considerations in Digital Social Work

While digitalization improves accessibility, some challenges must be addressed:

• Digital Literacy: Not all individuals have the necessary skills to navigate online services.

• Data Security and Privacy: Ensuring secure communication between social workers and clients.

• Personalized Support: Some cases require in-person interactions for effective assistance.

Conclusion

The digital transformation of adult social work has made financial and social services more accessible to individuals and families in Finland. Kela’s online platforms provide crucial financial aid, and social workers play a key role in guiding clients through these digital processes. By embracing digital tools while ensuring inclusivity, social workers can continue to provide effective support to those in need.