Interview with Elderly people about use of Digital media.
Interviewer:
Hi Grandma, how are you doing today?
Grandma: I am
doing fine, thank you!
Interviewer:
I wanted to ask you a few questions about technology and digital services. Do
you use any digital services, like online shopping or banking?
Grandma:
Yes, I do some online shopping now and then, especially for things I can not find
easily in the stores. I also use online banking to check my account and pay
bills.
Interviewer:
That’s great! What do you think about using these services? Are they easy for
you?
Grandma: At
first, I was a little scared to try. I was not sure if I would understand how to
use everything. But after my children showed me a few times, it got easier.
Now, I feel more comfortable with it.
Interviewer:
That’s good to hear! What kind of digital services do you think would make your
life easier?
Grandma: I
think a service that helps me book doctor's appointments or reminders for
medication would be really helpful. Sometimes I forget, and it is hard to keep
track of everything.
Interviewer:
That sounds useful! Are there any digital services you find difficult or do not like using?
Grandma:
Yes, I still find video calls a little tricky. I sometimes can not figure out how
to set it up or have trouble hearing clearly. But I do try to use it to talk to
my family.
Interviewer:
I understand. What would you like to see in the future for older people like
you when it comes to digital services?
Grandma: I
would like services to be simpler and easier to understand. Maybe bigger
buttons or more pictures to explain things. And I think it would be nice if
there were more help available for people like me, so we do not feel confused.
Interviewer:
That’s very helpful feedback, Grandma. Thank you for sharing your thoughts with
me!
Grandma:
You are welcome! I am glad I could help.
References-
https://www.tandfonline.com/doi/full/10.1080/1369118X.2016.1140217
https://www.researchgate.net/publication/363098069_Enhancing_Older_Adults%27_Digital_Inclusion_Through_Social_Support_A_Qualitative_Interview_Study
Great work... you express it very well.
ReplyDeleteThe discussion underscores the importance of understanding seniors' needs for more inclusive digital solutions. I am very glad to know more about details of this interview and let me understand what and how seniors think. Thank you!
ReplyDeleteGreat interview! It was easy to read and was very interesting. Thank you!
ReplyDeleteGood exercise. It is done very simple and informatively. Good job
ReplyDelete